Walmart is Using VR Tools to Evaluate Potential of Their Employees
Many years back, Walmart employees have to go through a comprehensive checking process that includes exhaustive paper-based assessment for the promotion. This process consists of a face-to-face interview and a written assignment, that will help management to judge the potential of their employees. Through which they can evaluate how efficiently one can handle their workload and responsibility in a given role. But now, they have changed their evaluation process for the past few months. Walmart has replaced its paper-based assessments with a virtual reality experimental tool.
The company is using Oculus Go virtual-reality headset (costs US$ 250), where instincts and abilities of employees can be tested in a simulated scenario. This test will allow managers to understand how well they react in everyday situations and how well they know about the store. Also, these scenarios range from motivating a weak or underperforming employee to resolving queries of customers. Under this experiment, candidates find themselves standing between a busy corridor facing several problems include misplaced items, spills, trash, etc. And they have only 30 seconds to figure out the problem that they will resolve first. Virtual scenarios also include handling a produce division and getting them ready for the chaos of Thanksgiving or Black Friday by watching actual videotape from the annual shopping fling. The combination of virtual reality and conventional interviews helps in eliminating bias results from the hiring processes. The virtual reality assessment tool was introduced in April 2019 and has been used on about 10,000 employees who are applying for new jobs.
Walmart’s virtual reality assessment tools and plans are designed by STRIVR, a California based company. Earlier in 2017, Walmart has already used virtual reality to train their employees at 200 Walmart Academies. The company sent thousands of VR headsets across the country for the assessment of employees. Walmart claims that these training tools have improved employees’ confidence and boosted their test score by 15%.